When will my item arrive?
When you order an item, it takes 12-25 days for the item to arrive. All orders that arrive before Saturday are processed the same day. All the orders that arrive during the weekend are processed on Monday. Most orders arrive 12-20 days since the date of ordering.
Why does it take so long for my item to arrive?
We work with various artists and manufacturers all across the world. Our suppliers are located in Great Britain, Germany, China and many other countries around the world. In order to save up on shipping costs (which can go up to $80), we ship batches of items, so the overall shipping is cheaper. However, this also means that the delivery times can vary. Some of our customers receive their items within 2 weeks of ordering, others sometimes wait for a full 60 days.
What do I do if my item hasn’t arrived past 60 days of ordering?
If it’s been 45 days or more since the day you ordered your item, please get in touch as soon as possible.
What do I do if I received a damaged item?
In that case, please send us a photo of the damaged item and we’ll issue you with a full refund or send you a replacement item.